Ultimate Guest Satisfaction
One of the potentially stressful components of any Airbnb management service can be dealing with the constant demands and needs of guests. As the short term rental model grows its share of the vacation accommodation market, the demand for hotel-standard concierge services for Airbnb and other short term rentals is also on the rise.
To be sure, the availability of and accessibility to professional hospitality industry standard Airbnb host customer services will give your property a definite competitive edge over other rentals in your area. For most Airbnb renters who are already engaged in other full time endeavors (Career? Full time travel? Professional retiree?) and don’t have a professional hospitality background, this can be a daunting and unwanted task.
At Speed Keyz, we have the knowledge, experience, and infrastructure to provide the highest standard of Airbnb host customer service for maximum guest satisfaction. From seamless check-in and check-out processes to providing pertinent property and neighborhood information, as well as handling any guest inquiries, requests, and complaints, we cover all the bases so you can sit back, relax, and simply collect on that residual income!
One of the biggest complaints we have heard from Airbnb hosts who manage their own properties is the unforeseen calls from guests at the most inconvenient times. These may range from simple inquiries about property facilities to requests for additional services or amenities and even complaints about perceived unmet expectations. The calls may come at any time of day while you are at work, enjoying your vacation, or even trying to sleep at night!
Part of our comprehensive Airbnb management service package includes 24/7 Airbnb host customer services. This means that we are always available to take on any guest calls and deal with them in a professional, efficient, and appropriate manner and resolve any issues so that you will rarely need to get involved.
