Guest Satisfaction is Key!
Without guests, there is no Airbnb and there is no business. Making sure that guests can have a pleasant experience during their stay on your property will result in good reviews that lead to increased occupancy and higher revenues. Not to mention, it just feels so satisfying to know that their time in your home has been positive!
Also, on the reverse, it is important that guests treat you and your property in a responsible and caring way and remain respectful with your neighbors so you can remain in good standing.
At Speed Keyz, we handle all guest interactions in a friendly, efficient, and effective way to keep all parties satisfied!
Guest Interactions in Vacation Rental Property Management
Bookings and Payments
For the widest reach and increased revenue potential, it is important to list your property not only on Airbnb, but across other popular platforms such as VRBO and HomeAway. This means any reservations made on these multiple platforms need to be coordinated and sorted to ensure there are no booking errors or overlaps.
Our vacation rental property management services include management of all guest bookings and payments through a centralized system that keeps everything organized. This ensures that your property is never accidentally double-booked and that you receive payments on time without the hassle of monitoring the multiple platforms.
There are also occasions when guests may incur additional fees. Whether this is due to accidental damage to your property or loss of a household item, we conduct an assessment of the losses then follow up with guests for collections to ensure none of these costs are passed onto you.
Guest Screening & Noise Control
Some property owners shy away from the vacation rental route for fear of bad guests. Whether directly or hearsay, we’ve all heard those horror stories of all-night parties, deliberate acts of vandalism and trashed homes. While these aren’t common occurrences, renting a property always comes with some risk and it is important to have measures in place to minimize your risk and increase your protection.
While guest satisfaction is key, it is also equally important to us that you, your property, and your property neighbors are respected by your guests and protected from potential harm. For this reason, we have in place a three-fold system to reduce the risks.
The first step is to conduct screenings for all guests prior to check-in to ensure they have a good rental record and are likely to treat your property with respect. If we find any cause to be apprehensive, we will turn the guest away and reject their reservation while making sure they are unable to leave unfavorable reviews.
As an added precaution, our vacation rental property management service includes a 24/7 noise monitoring system. These systems are installed on your property to alert us if decibels reach a certain level. This allows our team to respond and intervene quickly before any potential problems arise.
Finally, we also carry insurance of up to $1 million for each property so that if bad guests do take advantage in spite of our efforts, you can rest assured that you are covered.
Check In/Out & Communications
One of the most taxing items that property owners mention for vacation rental property management is guest communications. While basic interactions can be fairly simple and straightforward, and many owners enjoy meeting new guests, Airbnb host customer service can also be highly demanding.
With vacation rentals fast emerging as an alternative to hotels and with the market becoming more competitive, guests are increasingly expecting hotel-level services for their Airbnb rental. This can translate to calls from guests at all hours for all manner of questions, concerns, complaints, and comments.
As a dedicated vacation rental property management company, we have the resources, personnel, knowledge, and expertise to deal politely, firmly, efficiently, and helpfully with guest calls at any time. This not only allows you to focus on your work, get a better night’s sleep, and enjoy your social life without interruption, you can also rest assured that your guests will be serviced in a friendly and professional manner to keep them satisfied and your reviews positive!
